Check your spam/junk folder. If you don't find the email with log in details, please enter a Help Desk Ticket
FAQs
Getting Started
I paid for the course, where are my login details?
I paid for the course, where is my invoice?
A sales receipt is sent to the email associated with the sale. Check your spam/junk folder.
I bought more than one seat in a course. How do I assign the seats to people?
There are two ways to assign multiple seats, you will see one of the following (if you don't see either please enter a Help Desk Ticket)
- Assign seats on the Order Status Page. You will also recieve an email that provides details so you can do this later (check your spam/junk folder).
- You will receive an email with the login details - check your spam/junk folder!
Troubleshooting
Why isn’t the sound/video working?
Memory issues on your computer can be the cause of no sound, or videos not playing properly. Memory issues can also interfere with course access in general. Here's what you can do:
Clear cache and cookies
Close unneeded applications
Try another browser
If these actions don't solve the problem, please enter a Help Desk Ticket and we'll get back to you as soon as possible.
Why is the video missing?
This happens occasionally.
Hitting 'refresh' often helps.
If the video in the player still doesn't work, every training has a direct link to our Vimeo platform as well, click on the URL at the top of the lesson page.
Please enter a Help Desk Ticket right away so we can look into the problem.
What do I do if the course is not in my training plan, or the course clock has expired?
All Blue House Energy courses are available for 12 months. If you need more time, we can extend it!
Enter a Help Desk Ticket to get more time.
What if I need more attempts at an assessment (‘final exam’)?
Enter a Help Desk Ticket to request more attempts.
Why can’t I access the assessment (‘final exam’)?
Most likely, you closed the window or used the back button instead of clicking the EXIT button.
Enter a Help Desk Ticket to get this fixed.