John Tooley: Increasing Profits Through Quality Management


Basic Level
6 Modules 16-24 Hours

Learn how to focus on quality, reduce waste, cut operating costs, invest in efficient processes, improve operational consistency, and create satisfied customers and employees

Course Overview

Quality companies don’t lose money doing work right. Did you know your business could be wasting 25 to 40 percent of the dollars you spend by not focusing on the quality of the services you offer?

This course takes a deep dive into defect prevention and will help you use quality control and quality assurance to increase your business profits.

Increasing Profits Through Quality Management is led by John Tooley, a pioneer in the world of energy efficiency. John has trained countless builders and contractors and frequently gives keynote addresses at national conferences. He is recognized for his contributions to many of the largest utility and building programs in the nation.

This course walks you through the process of defining and developing a quality management plan, including the importance of processes and systems to ensure your quality control and quality assurance (QC and QA) are saving you money. The course looks at problem solving, how to make improvements, how to determine what kind of company you want, and how to create a culture of loyal leadership within your team.

While the course is aimed at residential contractors who focus on energy efficiency improvements, home performance and weatherization, Quality Management Principles apply across the board to all contractors and builders in the residential construction industry.

Anyone in the home renovation or new construction industry needs to know how to optimize their business through quality management. BHE’s cheap and cheerful online training is designed for busy people by an experienced industry professional. We know what you need to know!

Download course outline

Important Details

  • This course takes 16 - 24 hours to complete (including review time and quizzes)

  • This course is made up of 6 modules. Each module includes a video and a quiz

  • You can review any section or topic in any module as many times as you require

  • There is no final exam; you earn a Certificate of Completion when you finish the course.

  • Like all Blue House Energy courses, you have access to the online modules for 12 months

  • The course is best viewed on a laptop or desktop. It works on tablets, but it’s really hard to see all the detail on a phone!

  • Sales within Canada are subject to GST/HST

  • Download course outline


Module 1: Introduction to Quality Management

  • Evolution of Quality
  • People Performance
  • Profit
  • Workplace Blame
  • Defects and Profit
  • Quality and Process
  • Quality is a System

Module 2: Fundamentals of Quality

  • Common Language
  • Quality Principles
  • The 5 ‘S’ Process
  • Cost of Quality
  • Cost of Poor Quality
  • Calculating the Cost of
  • Poor Quality

Module 3: Essentials of Quality

  • Establishing Standards
  • Creating a Work Process
  • Inspection Types
  • Variation
  • Mistake Proofing
  • Visual Management 

Module 4: Attributes of Quality

  • Success Through a Quality Management Program
  • Quality Improvement
  • Problem Solving Pt. 1
  • Problem Solving Pt. 2
  • Problem Solving Tools
  • Path to the Bottom Line

Module 5: Getting Work Done Right

  • Steps Toward Quality
  • Execution
  • How to Make
  • Improvements
  • Execution that Demands
  • Repeating
  • Quality Control
  • Applications
  • Quality Assurance
  • Applications
  • Developing a Quality
  • Management Plan

Module 6: Loyalty Leadership

  • What Kind of Company
  • Do We Want?
  • Motivation
  • Loyal Employees
  • Loyal Customers
  • Customer Intimacy
  • Leadership Absolutes

Learning Objectives

After completing this course, you will be able to:

  • Describe the importance of a Quality Management Plan to a successful business

  • Explain the primary attributes of Quality Management

  • Outline the steps involved in developing a Quality Management Plan

  • Describe the ways that loyalty leadership improves your business

Credit Values

Completing this course qualifies you for:

BC Housing: 16 (Group B) CPDs