quality management

Interested in Increasing Profits Through Quality Management?

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Quality companies don’t lose money doing work right. Did you know your business could be wasting 25 to 40 percent of the dollars you spend by not focusing on the quality of the services you offer?

This course takes a deep dive into defect prevention and will help you use quality control and quality assurance to increase your business profits.

What You'll Get: Learn how to focus on quality, reduce waste, cut operating costs, invest in efficient processes, improve operational consistency, and create satisfied and loyal customers and employees.

Increasing Profits Through Quality Management is led by John Tooley, a pioneer in the world of energy efficiency. John has trained countless builders and contractors and frequently gives keynote addresses at national conferences. He is recognized for his contributions to many of the largest utility and building programs in the nation.

This course walks you through the process of defining and developing a quality management plan, including the importance of processes and systems to ensure your quality control and quality assurance (QC and QA) are saving you money. The course looks at problem solving, how to make improvements, how to determine what kind of company you want, and how to create a culture of loyal leadership within your team.

While the course is aimed at residential contractors who focus on energy efficiency improvements, home performance and weatherization, Quality Management Principles apply across the board to all contractors and builders in the residential construction industry.

This course is made up of six modules. Each module has a video component and a quiz. You can review any section or topic in any module as many times as you require. There is no final exam; you earn a Certificate of Completion when you finish the course.

Download the Course Description & Outline here.


BC Housing: 16 (Group B) Continuing Professional Development Points

BPI: 8 Continuing Education Credits

NAHB: 6 hours continuing education for CAPS, CGA, CGB, CGP, CGR, GMB, GMR


For more details about BHE online training, check out our FAQs.

Course Details:

  • Increasing Profits Through Quality Management takes 16 to 24 hours to complete (including review time and quizzes)

  • Like all Blue House Energy courses, you have access to the online modules for a full 12 months

  • The course is best viewed on a laptop or desktop. It works on tablets, but it’s really hard to see all the detail on a phone!

  • Sales within Canada are subject to GST/HST

Learning Objectives

After completing this course, you will be able to:

  • Describe the importance of a Quality Management Plan to a successful business

  • Explain the primary attributes of Quality Management

  • Outline the steps involved in developing a Quality Management Plan

  • Describe the ways that loyalty leadership improves your business

Build up your sales and profits! Register for this course now!

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What our customers are saying

  • If you are planning a house build or renovation, understanding Building Science is important to avoid repetitive heating costs and possible water damage later. Shawna and her team know their stuff.

    K.W., General Manager, Halifax, NS
  • Studies over the last 20 years have shown a worrying energy performance gap – where buildings are consistently found to use more heating energy than designers had predicted and Energy Performance Certificates indicate.

    Oliver Drerup, Former Head of Canada Mortgage and Housing Corporation - International
  • I am pleased to hear that you will be undertaking a new initiative to further trades training in residential energy efficiency. CMHC supports the building of industry awareness and capacity to deliver more sustainable technologies and practices in the housing sector.

    Duncan Hill, P. Eng., Acting Director, Sustainable Housing and Communities Policy and Research Policy, Research and Planning, Canada Mortgage and Housing Corporation
  • Over the last 20+ years I have been speaking to and training thousands of new home builders and renovators across North America.

    Gord Cooke, Air Solutions
  • All I can say is … wow!  You have nailed it! I just watched the 5 minute overview of what all your training videos will attempt to accomplish, and am very impressed.  I am so proud that I know you both, this is incredibly good.

    Gregory A. Pedrick, C.E.M., Project Manager, New York State Energy Efficiency Agency
  • This training is easy use and in a perfect format.

    Dan Drummond, Training Director, Canada Wood China
  • It is very well centred on the learner's experience. Visually-based rather than text-based delivery make the modules straightforward and non-intimidating. I like the way the expected learning outcomes are clearly presented and the information is clearly applicable to practical work.

    Michelle Harding, Professional Builders Institute of BC
  • This is primo education that goes way beyond training.

    Chris Rosemont, BASF
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